Diversity, Equity, and Inclusion

The Greenville Transit Authority’s (GTA) vision is to promote excellence in regional transportation by advocating for enhanced community mobility to create a more vibrant, sustainable, and equitable community.

GTA’s Commitment to Diversity, Equity, and Inclusion

• Accessibility: The GTA strives to ensure its services, programs, and materials are accessible by all customers.
  • GTA’s transit vehicles are mobility device accessible.
  • Customers may submit requests to have bus stops evaluated.
  • If an individual, because of their disability, is unable to use the fixed route or trolley service, the Greenville Area Paratransit (GAP) service provides shared ride services within the GTA service area.
  • GTA’s public meetings are held in ADA-accessible facilities. Per GTA’s Title VI Program, GTA will provide interpreter services at public meetings (as resources are available) with advance notice of seven (7) calendar days. Interpreter services offered include foreign language and hearing impaired. Additionally, GTA is committed to providing translation services at public meetings (as resources are available) with advance notice of seven (7) calendar days. Translation services offered include foreign language, large print, and Braille accommodations to printed documents and materials.
  • Please complete this online form to request any additional reasonable accommodations or call 864-467-2700 to ask a team member to complete the form for you.
• Transparency and Engagement: The GTA provides opportunities for its customers and the public to participate in its decision-making process.
  • GTA’s meeting schedule is publicly available on the www.RideGreenlink.com website. All meetings are open to the public. Meeting agendas or meeting cancellations will be posted at least 24 hours in advance of the scheduled meeting time.
  • Proposals to change service or fares will include additional public hearings. Per GTA’s Title VI Program, there will be a minimum period of two weeks between the public notice of the public hearing and the actual hearing date. The window for accepting public feedback, especially as it relates to surveys/emails/phone calls, will be at least two weeks to allow sufficient lead time to provide comments.
  • Meeting minutes are approved at the subsequent meeting and available on the RideGreenlink.com website.
  • On a monthly basis, GTA evaluates Key Performance Indicators (KPIs) to assess the quality, quantity, and reliability of its transportation services. The KPIs are publicly available on GTA’s website.
• Language Assistance: The GTA makes every attempt to accommodate its customers with limited English proficiency (LEP).
  • Based on GTA’s Title VI Program and its Four Factor Analysis, Spanish is the most common language spoken by LEP individuals. Spanish-speaking customers can access over-the-phone interpretation services at any time by calling 1-855-938-0543.
  • The GTA website content can be automatically translated using a Google Translation widget that is available on each webpage.
  • GTA also provides Spanish translations of vital written documents including:
    • Title VI Program documents including the notification to the public and the complaint form
    • Customer Code of Conduct
    • Reduced Fare Application
    • Paratransit Application
    • Printed route maps and schedules
  • Additional interpretation and translations services are available by request with seven (7) days' notice.
• Staff Training: The GTA provides recurring customer service training opportunities related to diversity, education, and inclusion. At the time of hire and/or on an annual basis, frontline staff receive training on:
  • Title VI provisions for public transit service and language assistance services
  • Disability awareness, including but not limited to:
    • Best practices for wheelchair securement on various devices
    • ADA requirements for accessible service
    • ADA reasonable accommodation procedures
    • Passenger assistance, safety, and sensitivity
    • Human trafficking signs and reporting
• Employment & Business Opportunities: The GTA does not tolerate discriminating practices in employment and provides an equal opportunity for disadvantaged business enterprises (DBE) to participate in USDOT-assisted contracting opportunities.
  • GTA’s Equal Employment Opportunity Program describes the makeup of GTA’s existing workforce and sets goals for underutilized and underrepresented employee demographics.
  • GTA’s Disadvantaged Business Enterprise (DBE) and Small Business Enterprise (SBE) program establishes goals and identifies tools to be utilized by staff to ensure small businesses whose majority owners represent individuals who are both socially and economically disadvantaged, and whose management and daily business operations are controlled by one or more of the socially and economically disadvantaged individuals who own it have an equal opportunity to obtain contracts with GTA.
• Data Collection: The GTA values data-driven solutions by analyzing qualitative and quantitative data as part of every operational decision.
  • GTA analyzes data on its service area’s LEP population every three years via its Title VI Program.
  • Customer demographic surveys are collected every three years. The latest survey data, and other evaluations and data, are available on GTA’s webpage listing its planning documents and studies.
  • GTA’s Key Performance Indicators are available for the public to access at www.RideGreenlink.com.
  • GTA provides all the required data for the Federal Transit Administration’s (FTA) National Transit Database (NTD). The FTA compiles, reviews, and publishes Transit Agency Profiles each year, with a two-year lag between the published data and the current year.
  • GTA conducts an analysis of DBE participation semi-annually as a part of its Disadvantaged Business Enterprise (DBE) program.

What do we ask of you? GTA appreciates hearing your feedback, suggestions, complaints, and compliments. Hearing from you is vital for continued improvement.