The Communications Division is the Public Safety Answering Point (PSAP) for the City of Greenville. The Communications Division answers all calls for police, fire, and medical emergencies in the City of Greenville.  In 2019, the Center answered approximately 250,000 telephone calls and dispatched approximately 102,000 calls for service.

Communications follows the standards and guidelines of the Association of Public Safety Communications Officials (APCO).  Communications personnel are trained to provide the best service to our community and ready to respond in an emergency.  In 2019, personnel completed over 11,000 hours of training to maintain operational effectiveness.

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The Communications Division has become one of the most technologically advanced police/fire communications centers in the Upstate by having equipment for computer aided dispatching, interoperable radio equipment, reverse 911 capabilities, and the public safety camera system.  These tools aid operators in the performance of the duty to provide efficient services to the public and first responders and it requires employees who have the ability to understand and utilize these advanced systems.

One of the most important pieces of information used by our telecommunicators is the location of the emergency.  RapidSOS is one of newest technological advancements used by the division to assist with location identification.  This tool allows 911 personnel to more effectively locate a situation when the caller is unsure of their location.  

The Communications Division completes a significant amount of duties to support the overall functions of the Police and Fire Departments.  This involves supporting the radio operation and functionality for Police, Fire, Public Works, and Parks and Grounds, engaging in specialized fire dispatch training with responders, and other administrative duties to reinforce our responders ability to operate with pertinent knowledge for active calls for service.