city of greenville
Weather the Storm: Residential Service Line Conversion
The City of Greenville is pleased to announce the Weather The Storm, Keep It On
residential service line conversion program. The program is available to all homeowners
in the city of Greenville. Interested homeowners may submit a written request for
participation in the program. Requests are accepted on a first-come, first-served
More detailed information about the program, including a list of Frequently Asked
Questions, is available on the City’s web site. The City’s Utility Program Manager
is also available to answer any questions and assist you as you navigate through
In December 2005, the Greenville area experienced a catastrophic ice storm, during
which thousands of city residents endured days-long power outages. Since that time,
the City of Greenville has been working to develop a program that would reduce the
time it takes for power to be restored to citizens.
Over the past few years, Duke Energy and the City have worked together to establish
an ongoing program to bury service lines in residential areas. A service line is
the power line that runs from Duke Energy’s pole to your home’s meter base. Research
indicates that burying service lines will reduce the time is takes to restore power
in a residential area. Why? Because when severe weather occurs, tree limbs and other
debris often disconnect the service line from the side of the home, and in many
cases, an electrician is needed to restore the connection. Service lines that are
buried are less likely to be damaged during a storm event because they are underground;
therefore, each home that has a buried service line eliminates one extra step in
the power restoration process.
While converting overhead power lines to underground can be a complex and costly
endeavor, the City’s Weather The Storm, Keep It On program has been designed to
streamline the process for burying residential service lines and to make it an affordable
option for homeowners by providing financial assistance. For each eligible residence,
the program will pay up to $1,500 toward the cost of converting the overhead service
line to underground. If the total cost of the service line conversion exceeds the
$1,500 subsidy paid by the program, the homeowner must pay the remaining balance,
in advance, before the work begins. The total cost will vary from residence to residence
and will depend on a number of factors.
If your power is similar to the image at left, you have overhead power. The photo on the right shows an underground power line connection.
Following is a brief summary of the process:
STEP 1 The homeowner submits a written request for participation
to the City’s Utility Program Marketing Coordinator.
STEP 2 If the homeowner meets the eligibility requirements, the
Utility Program Manager notifies Duke Energy of the request.
STEP 3 A representative from Duke Energy meets with the homeowner
at the residence to determine the scope of the project (this will include identifying
a suitable underground route, determining whether the meter base will need to be
changed, etc.) and provides the homeowner with a cost estimate.
STEP 4 The homeowner decides whether to proceed and has 30 days
to pay any additional cost over the allotted $1,500 subsidy (if necessary).
STEP 5 Once the homeowner has met all applicable conditions, Duke
Energy schedules and completes the service line burial work, switches over the power
feed and removes the associated overhead service line.