department of transportation
Greenlink Rider Information
Six Good Reasons to Ride the Bus
- Arrive at work happier and on time because you don’t have to deal with traffic.
- Save green. Gassing up the car is expensive. You can save money by riding the bus.
- Catch up on your reading.
- Get in shape by exercising as you walk to and from the bus stop.
- Meet new people.
- Go green. Riding the bus instead of driving a car helps reduce air pollution and traffic congestion.
Waiting for the Bus
- Be sure to check the destination sign on the front of the bus (above the windshield or on the side where you board) to be sure you are boarding the right bus. If you still aren't sure, tell the driver where you want to go and ask if you're getting on the right bus.
- When waiting for the bus, stand at the nearest bus stop sign or at the near side of an intersection if no sign is available. Make sure that the bus driver can see you so you are not passed by. Always signal the driver that you wish to ride the bus.
All Greenlink buses are wheelchair accessible.
Boarding the Bus
- Please have your exact fare or pass ready before boarding the bus. Bus drivers carry no money and cannot make change. Half Fare riders must have their identification card ready to show the driver. If you do not show your card, you will be required to pay the full fare. If you need a transfer, ask the driver when you pay your fare. After you leave the driver's area, no transfer will be issued.
Rack N Ride!
- All Greenlink buses are equipped with bicycle racks that hold two bicycles. Learn how to use these racks by watching a short instructional video. Watch Now
Riding the Bus
- After paying your fare, move to the rear of the bus. Please make front seats available for elderly or disabled passengers. Take your seat as quickly as possible. This allows the driver to start moving and helps the driver maintain the schedule.
- When walking on a bus, hold onto the grab rails or seatbacks. Do not move around on a moving bus. Wait until the bus has stopped to get out of your seat.
- For the comfort of other passengers, no eating, drinking, smoking, or using radios/music players without earphones. Please use care and courtesy when carrying items such as umbrellas, groceries, etc. Help keep your buses clean by keeping your feet off the seats and taking all trash with you.
- If you find an item on the bus that another rider may have left behind, please give it to the driver. All items left on the bus are turned in at the end of the day.
- If you leave an item on the bus, please call 467-5000.
- Please do not engage the driver in conversation. His or her job requires that he or she concentrate fully on driving the bus; he or she may be distracted by talking.
Exiting the Bus
- Give the driver adequate notice that you want to exit the bus. Pull the bell cord at least one block before you want to get off.
- Use the rear exit door to leave the bus. This allows boarding passengers to use the front door, and the bus can maintain its schedule more easily.
- After you exit, do not cross the street in front of the bus. Stand away from the bus and wait until it has left before attempting to cross the street
Please Remember the Following Regulations:
- You must ask the driver for a transfer when boarding the bus, stating the route to which you want to transfer.
- Transfers will not be issued at any other time during your trip. You cannot obtain a transfer when you exit the bus.
- The transfer will have a “time issued” time printed on it.
- You must catch the next available bus traveling the route to which you are transferring in order for the transfer to be valid.
- All transfers are made at the central transfer point at the Downtown Transit Center.
- As the bus approaches the transfer point, the driver will notify the other bus so that you are assured of making your connection. If the bus you are riding is more than five minutes late, no transfers are guaranteed.
- Occasionally buses are delayed by trains, traffic, or blocked streets. The driver will adjust the time on the transfer and will inform you of how long you will have to wait.
- When you board the second bus, give your transfer to the driver. Do not put the transfer in the farebox or leave the transfer on the driver’s seat!
- Transfers are not valid for making a round trip. For example, you may not ride the bus downtown, shop for 30 minutes and use the transfer to return home.
- Transfers may not be sold or given away.
In case of a dispute with a driver, please pay the fare and call 467-5000 to discuss the dispute with a supervisor.