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department of public information and events

Emergency Information

City Residents

If you’re unsure whether you live in the City, please use the Where’s My House application on our web site at http://gis64.greenvillesc.gov/WheresMyHouse/.

Flood Safety

Flash flooding events have occurred within the City of Greenville. The Federal Emergency Management Administration (FEMA) provides the following flash flood safety information.

  • Six inches of water will reach the bottom of most passenger cars causing a loss of control and possible stalling. A foot of water will float many vehicles. Two feet of rushing water can carry away most vehicles including SUV’s and trucks.
  • Do not attempt to drive through a flooded road. The depth of water is not always obvious. The road may be washed out under the water, and you could be stranded or trapped. If floodwaters rise around your car, abandon the car and move to higher ground, when water is not moving or not more than a few inches deep. You and the vehicle can be swept away quickly. If your vehicle is trapped in rapidly moving water, stay in the vehicle. If the water is rising inside the vehicle, seek refuge on the roof.
  • Do not drive around a barricade. Barricades are there for your protection. Turn around and go the other way.
  • Do not try to take short cuts – they may be blocked. Stick to designated evacuation routes.
  • Be especially cautious driving at night when it is harder to recognize flood dangers.
  • Do not walk through moving water. Six inches of moving water can make you fall. If you have to walk in water, walk where the water is not moving. Use a stick to check firmness of the ground in front of you.
  • Listen to the radio or television for information or updates.
  • Be aware that flash flooding can occur. If there is any possibility of a flash flood, move immediately to higher ground. Do not wait for instructions to move.
  • Be aware of stream, drainage channels, canyons and other areas known to flood suddenly. Flash floods can occur in these areas with or without typical warnings such as rain clouds or heavy rain.
  • Build an emergency kit for your vehicle in case you do get stranded or need to evacuate quickly.
  • Do not camp or park your vehicle along streams, rivers or creeks, particularly during threatening conditions.
Down Trees and Limbs

If the tree is from your yard (not from right-of-way), you need to contact your insurance company.

If the tree is from your neighbor’s yard, you need to contact your insurance company.

If the tree fell from the right-of-way into your yard, call Greenville Cares (the City's customer service call center) at 864-232-2273 and provide your name, street address, mailing address (if different) and phone number. They will contact the City's tree crew to inspect.

If a tree/limb is in the right-of-way or in the street, call Greenville Cares at 864-232-2273. You’ll be asked the following questions:

  • Is it blocking the entire street or part of the street?
  • Is it blocking the sidewalk?
  • What is the closest address?
Snow and Ice Removal

All streets in the city are assigned one of the following priorities:

Priority A: This includes primary routes, hazardous bridges, arterial streets, steep grades and major collector streets, and will be the first roadways to be cleared of ice/snow. Examples include Church Street, Laurens Road, Roper Mountain Road and Pleasantburg Drive.

Priority B: This includes collector streets. On these streets, snow and ice will be removed or they will be spread with sand to make travel as safe as possible. Sand will only be used whenever it is deemed necessary. Examples include McDaniel Avenue, Rutherford Road, Verdae Boulevard and Parkins Mill Road.

Priority C: This includes residential collectors and commercial streets. These routes will be plowed once “A“ and “B” streets have been addressed and all hill and trouble spots will be covered with sand. Examples include Cleveland Street, Lowndes Hill Road and Wembley Road.

Priority D: This includes select neighborhood streets with steep hills or other trouble spots. These are only plowed if all other priorities have been addressed and if resources and supplies are available.

Driveway Entrances: The removal of snow, both on and off the public right-of-way is the responsibility of the property owner.

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Useful Telephone Numbers

Duke Power Outage
1-800-777-9898

AT&T Phone Line Out
1-888-757-6500

Charter Cable Outage
1-800-955-7766

Greenville Water
864-241-6000

Greenville Water - Renewable Water Resources
864-299-4000

Piedmont Natural Gas
864-233-7966

Power lines down/power poles broken:
Duke Energy
1-800-777-9898

Tree or limb down ON power line:
Duke Energy
1-800-777-9898 We are not allowed to touch limbs/trees on power lines.