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Emergency Information

February 11-13 Weather Emergency

City personnel, including Public Works, Police and Fire, are continuing to monitor the latest weather information and have set up an emergency operations center at the City’s Public Works facility. City crews treated bridges and overpasses with salt and sand overnight, and crews will be working continuous 12-hour shifts for the duration of the weather event. We will continue to post information as it becomes available.

City Hall, Municipal Court to Reopen at Noon on Friday, Feb. 14; Greenlink to Resume Service on Friday

City Hall and Municipal Court will reopen at Noon on Friday. Additionally, Greenlink's Clemson service, including commuter, connector and shuttle service, will begin at 9:30 a.m. on Friday. All other Greenlink service will begin at 12:30 p.m.

Solid Waste Service Suspended

Due to the winter storm, there will be no solid waste or recycling service through Friday, Feb. 14. Residents with regular Wednesday service will have garbage pickup on Saturday. Those with Thursday service will have pickup on Monday. On Tuesday, solid waste will follow its holiday (one day late) schedule for the week.

City Residents

If you’re unsure whether you live in the City, please use the Where’s My House application on our web site at https://gis.greenvillesc.gov/wheresmyhouse.

Down Trees and Limbs

If the tree is from your yard (not from right-of-way), you need to contact your insurance company.

If the tree is from your neighbor’s yard, you need to contact your insurance company.

If the tree fell from the right-of-way into your yard, call Greenville Cares (the City's customer service call center) at 864-232-2273 and provide your name, street address, mailing address (if different) and phone number. They will contact the City's tree crew to inspect.

If a tree/limb is in the right-of-way or in the street, call Greenville Cares at 864-232-2273. You’ll be asked the following questions:

  • Is it blocking the entire street or part of the street?
  • Is it blocking the sidewalk?
  • What is the closest address?
Snow and Ice Removal

All streets in the city are assigned one of the following priorities:

Priority A: This includes primary routes, hazardous bridges, arterial streets, steep grades and major collector streets, and will be the first roadways to be cleared of ice/snow. Examples include Church Street, Laurens Road, Roper Mountain Road and Pleasantburg Drive.

Priority B: This includes collector streets. On these streets, snow and ice will be removed or they will be spread with sand to make travel as safe as possible. Sand will only be used whenever it is deemed necessary. Examples include McDaniel Avenue, Rutherford Road, Verdae Boulevard and Parkins Mill Road.

Priority C: This includes residential collectors and commercial streets. These routes will be plowed once “A“ and “B” streets have been addressed and all hill and trouble spots will be covered with sand. Examples include Cleveland Street, Lowndes Hill Road and Wembley Road.

Priority D: This includes select neighborhood streets with steep hills or other trouble spots. These are only plowed if all other priorities have been addressed and if resources and supplies are available.

Driveway Entrances: The removal of snow, both on and off the public right-of-way is the responsibility of the property owner.

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Useful Telephone Numbers

Duke Power Outage
1-800-777-9898

AT&T Phone Line Out
1-888-757-6500

Charter Cable Outage
1-800-955-7766

Greenville Water
864-241-6000

Greenville Water - Renewable Water Resources
864-299-4000

Piedmont Natural Gas
864-233-7966

Power lines down/power poles broken:
Duke Energy
1-800-777-9898

Tree or limb down ON power line:
Duke Energy
1-800-777-9898 We are not allowed to touch limbs/trees on power lines.